Privacy policy

Privacy Policy

1. Overview

This Privacy Policy describes how SpineRelief (“we”, “our”, “us”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

We operate a Shopify-based online store and comply with applicable data protection laws including GDPR (European Union) and relevant US privacy regulations.

2. Information We Collect

When you visit our site, we may collect the following information:

Personal Information: name, billing address, shipping address, email address, phone number
Order Information: products purchased, payment confirmation, shipping details
Device Information: IP address, browser type, cookies, time zone
Usage Data: pages viewed, interactions, referral sources

3. How We Use Your Information

We use your data to:

Process and fulfill orders
Provide customer support
Communicate order updates
Detect fraud and improve security
Improve our website experience and marketing

4. Sharing Your Information

We share information only with essential service providers:

Shopify (eCommerce platform)
Payment processors
Shipping and fulfillment partners
Analytics providers (e.g., Google Analytics)

We do NOT sell personal data.

5. Cookies

We use cookies to:

Enable site functionality
Remember user preferences
Analyze site traffic
Improve marketing performance

You can disable cookies in your browser settings.

6. GDPR Rights (EU Users)

If you are located in the EU, you have the right to:

Access your personal data
Request correction or deletion
Object to data processing
Request data portability

7. Data Retention

We retain order information unless and until you request deletion.

8. Contact

For privacy-related questions:
spinerelief.support@gmail.com